We are here to help

Whether you are checking on an order, comparing sizes, or deciding which piece belongs in your wardrobe, the Polarys support team is here to make the next step clear.

Send us the details you have, and we will help you with order questions, shipping updates, returns, sizing, product information, and anything else related to your Polarys purchase.

Contact Polarys

• Email: support@polarys.shop
• Phone: +15752372005
• Customer service hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (ET)
• Response time: We aim to respond within 1 to 2 business days.

For faster support

If your message is about an order, include your order number and the email address used at checkout. For product questions, include the product name, size, color, or product link so we can review the exact item with you.

Our goal is simple: clear answers, thoughtful help, and a smoother shopping experience from the moment you discover a style to the moment it arrives.