Payment Information

Polarys is committed to providing a clear and straightforward payment experience. This page explains how payments are handled for orders placed at https://polarys.shop.

Accepted Payment Methods

Polarys accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB, Google Pay, and Apple Pay through our secure Shopify checkout.

The payment methods available for your specific order are confirmed during checkout before you place the order.

We do not accept:

Cash on delivery
Bank transfers
Checks
Cryptocurrency
Payment by telephone or email

Transaction Currency

All prices and transactions on Polarys are processed in United States dollars (USD).

Your bank or card issuer controls any currency-conversion fees or account charges when your payment method is issued in another currency. These charges are not collected by Polarys.

When Payment Is Required

Payment is required at checkout before an order can be submitted.

After a successful payment, you will receive an order-confirmation email at the email address provided during checkout. An order is confirmed after payment has been accepted and the confirmation email has been issued.

Your bank can temporarily display the transaction as pending or authorized before it is fully processed. Processing times are controlled by your card issuer.

Payment Authorization

Your payment can be declined or delayed for reasons including:

Incorrect card information
Insufficient available funds
Billing-address verification failure
Security checks performed by the payment provider
Restrictions placed by your bank or card issuer

Polarys does not control card-issuer approval decisions. When a payment is declined, contact your bank or use another eligible payment method available at checkout.

Taxes and Other Charges

Applicable sales tax, when required, is calculated and displayed during checkout before you place your order.

All customs duties, import taxes, and customs-processing charges associated with delivery to the United States are prepaid by Polarys. Customers will not be asked to pay additional customs or import charges at checkout or upon delivery. If a carrier requests an unexpected customs payment, contact us before making the payment so we can review the shipment.

Polarys does not add a separate payment-processing surcharge to standard credit or debit card transactions.

The total amount shown before you submit your order includes the product price, applicable discounts, free shipping, and any sales tax collected by Polarys.

Payment Security

Payments are processed through the secure payment services integrated with Shopify checkout. Polarys does not ask customers to send complete card details by email, telephone, contact form, or social media.

Do not send payment-card information directly to our customer-service team.

Refunds

Refunds are issued to the original payment method used for the order.

Within 7 business days after the returned item is delivered to our US return facility, Polarys will inspect the item and, when the return is approved, process the refund to the original payment method. After we process the refund, your bank or card issuer may require additional time to post the funds to your account. Refund conditions are described in our Refund Policy.