Payment Information

Polarys is committed to a clear and straightforward payment experience. This page explains which payment methods we accept, when payment is taken, and what happens if a payment is declined. It applies to all orders placed at https://polarys.shop.

Accepted payment methods

All payments are processed through the secure Shopify checkout. We accept the following:

Credit and debit cards

Visa
Mastercard
American Express
Discover
Diners Club
JCB

Digital wallets

Apple Pay
Google Pay

Digital wallets appear as an express checkout option at the top of the checkout page. Which wallet you see depends on your device and browser: Apple Pay is offered on Apple devices in Safari, and Google Pay is offered where Google Pay is supported and set up. If no wallet is shown for your device, you can complete the order with any of the cards listed above.

The payment methods available for your specific order are always confirmed on the checkout page before you place the order.

Payment methods we do not accept

Cash on delivery
Bank transfers
Checks
Cryptocurrency
Payment by telephone or email
Buy now, pay later and installment plans
Gift cards or store credit from other retailers

Transaction currency

All prices and transactions on Polarys are processed in United States dollars (USD). We ship to the United States only.

If your payment method is issued in another currency, your bank or card issuer controls any currency-conversion fee or account charge. Those charges are set by your bank and are not collected by Polarys.

When payment is taken

Payment is taken at checkout, before an order can be submitted. After a successful payment you receive an order-confirmation email at the address you entered during checkout. An order counts as confirmed once payment has been accepted and that confirmation email has been issued.

Your bank may show the transaction as pending or authorized for a short time before it is fully processed. That timing is controlled by your card issuer, not by Polarys.

If a payment is declined

A payment can be declined or delayed for reasons including:

Incorrect card number, expiry date, or security code
Insufficient available funds
Billing-address verification failure
Security checks performed by the payment provider
Restrictions placed by your bank or card issuer

Polarys does not control card-issuer approval decisions and does not receive the reason for a decline. If your payment is declined, contact your bank or use another eligible payment method shown at checkout. No order is created and no charge is kept when a payment fails.

Taxes, duties, and additional charges

Applicable sales tax, where required, is calculated and displayed during checkout before you place your order.

Every order is delivered on a fully duties-paid basis: no customs duties, import taxes, or customs-processing charges apply, and you will not be asked for additional payments at checkout or on delivery. If a carrier ever requests an unexpected payment, contact us before paying so we can review the shipment.

Polarys does not add a payment-processing surcharge to card transactions. The total shown before you submit your order includes the product price, any applicable discounts, free shipping, and any sales tax collected by Polarys. There are no further charges after that total.

Payment security

Payments are processed through the secure payment services integrated with Shopify checkout, and card details are entered directly into that checkout. Polarys does not store your full card details.

We will never ask you to send complete card details by email, telephone, contact form, or social media. Please do not send payment-card information to our customer-service team. If you receive a message claiming to be from Polarys and asking for card details, do not respond and contact us at the address below.

Refunds

Refunds are always issued to the original payment method used for the order. Once we receive and inspect a returned item and the return is approved, the refund is issued within 7 days of the returned item reaching us. The time it takes to appear on your statement afterwards depends on your bank. Full conditions are set out in our Refund Policy.

Payment questions

If you have a question about an order or a payment, contact us and include your order number:

Email: support@polarys.shop
Phone: +1 (575) 237-2005
Customer service hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (ET)
Response time: We aim to respond within 1 to 2 business days.

Business name: POLARYS SIMO LLC
Business address: 8206 Louisiana Blvd NE, Ste A #8387, Albuquerque, NM 87113, United States
Warehouse: 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States