Terms of service

Last updated: August 26, 2026

Throughout this website, the terms "we," "us," and "our" refer to POLARYS SIMO LLC, doing business as "Polarys".

By accessing our website or making a purchase, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund Policy. Please read these Terms carefully before using the website.

These Terms apply to all users of the site, including browsers and customers. If you do not agree to any part of these Terms, please do not access the website or use our services.

We reserve the right to update or modify these Terms at any time by posting changes on this page. The date of the most recent update will be displayed at the top of this page. Continued use of the website after changes are posted constitutes acceptance of those updates.

1. Eligibility

By using this site, you confirm that you are at least 18 years of age or the age of majority in your state of residence.

You may not use our products for any illegal or unauthorized purpose or violate any applicable laws. Any breach of these Terms may result in termination of your access to the website.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason permitted by law. Payment information is encrypted during transfer.

3. Business Information

This website serves customers in the United States only. Checkout, delivery, and customer support are available for customers in the United States.

4. Accuracy of Information

We work to keep website information accurate and current. However, we do not guarantee that all content is complete, error-free, or up to date at all times. Any reliance on information provided is at your own risk.

5. Products and Services

Some products may be available exclusively online and in limited quantities. Product availability is subject to change without notice.

Product images and colors are displayed as accurately as possible. Our product photography is reviewed so that colours are shown faithfully. Product descriptions, sizing, materials, care details, and other product information should be reviewed on each product page before ordering.

6. Pricing

All prices and transactions are processed in United States dollars (USD). Routine price changes will not affect orders that have already been confirmed. Pricing errors are handled as described in Section 14.

7. Order Acceptance and Payment

We reserve the right to refuse or cancel any order where permitted by law, including orders suspected of fraud, misuse, or unauthorized resale. If your order is cancelled after payment, you will receive a refund to the original payment method.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Google Pay, and Apple Pay. By placing an order, you authorize us to charge your selected payment method in USD and confirm that billing information provided is accurate and complete.

Payments are processed through secure payment providers. We do not store full card details on our servers.

8. Shipping, Returns, and Refunds

Shipping timelines and delivery terms are set out in our Shipping Policy. Return eligibility, return process, and refund handling are set out in our Refund Policy. Please review those policies carefully before completing a purchase.

In the event of any conflict between these Terms and the individual policy pages, the individual policy pages will take priority for matters related to shipping, returns, exchanges, and refunds.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, design elements, and layout, is owned by Polarys or used with permission and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use content from this website without our prior written consent.

10. Third-Party Links and Tools

The website may include links to third-party websites or access to third-party tools. These are provided for convenience only and are not endorsed by us. We are not responsible for third-party content, accuracy, privacy practices, or availability.

11. User Content and Feedback

If you submit feedback, suggestions, comments, or other materials to us, you grant Polarys a non-exclusive, royalty-free right to use, edit, and publish such content for business purposes. We reserve the right to remove content that is unlawful, offensive, misleading, or in violation of these Terms.

12. Personal Information and Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this website, you confirm that you have read and understood our Privacy Policy.

13. Prohibited Uses

You agree not to use the website or its content to:

  • Engage in unlawful activity
  • Infringe on intellectual property rights
  • Harass, abuse, or discriminate against others
  • Submit false, misleading, or fraudulent information
  • Upload viruses, malware, or harmful code
  • Interfere with the security or functionality of the website
  • Attempt to gain unauthorized access to any part of the website

Violations may result in termination of access.

14. Errors and Corrections

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions related to pricing, product descriptions, availability, promotions, shipping, or policy details. We reserve the right to correct errors and update information where permitted by law. If a pricing error affects your order, we may contact you before processing and give you the option to proceed at the correct price or cancel for a refund.

15. Disclaimer of Warranties

Products and services are provided on an "as is" and "as available" basis, except where warranties are required by applicable consumer protection laws. We do not guarantee that the website will be available without interruption or free of errors at all times.

Nothing in these Terms excludes or limits any warranty or consumer right that cannot be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by law, Polarys is not liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or purchase of products. This limitation does not apply to liability that cannot be excluded or limited under applicable consumer protection laws.

17. Indemnification

You agree to indemnify and hold harmless Polarys from claims, damages, or expenses arising from your breach of these Terms or violation of applicable law.

18. Governing Law

These Terms are governed by and interpreted in accordance with applicable United States laws and any non-waivable consumer protection laws that apply to the transaction.

19. Severability

If any provision of these Terms is held unlawful, void, or unenforceable, that provision will be severed and the remainder of the Terms will remain in full force and effect.

20. Termination

These Terms remain effective unless and until terminated by either you or us. We may terminate or suspend access if we reasonably believe you have violated these Terms.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Polarys regarding use of the website.

22. Contact Us

If you have any questions about these Terms of Service:

Email: support@polarys.shop
Phone: +1 (575) 237-2005
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (ET)
Response Time: We aim to respond within 1 to 2 business days.