Privacy policy

Last updated: May 17, 2026

POLARYS SIMO LLC ("Polarys," "we," "us," or "our") operates polarys.shop. Our mailing address is POLARYS SIMO LLC, 8206 LOUISIANA BLVD NE, STE A #8387, Albuquerque, NM 87113, United States. This Privacy Policy explains how we collect, use, and protect personal information when you use our website and services.

Personal Information We Collect

Depending on how you use our site, we may collect:

  • Contact details, such as your name, email address, phone number, and shipping or billing address.
  • Financial information needed for payment processing, such as payment method details processed by secure payment partners.
  • Account information, including saved preferences and login-related details if you create an account.
  • Transaction information, including products viewed, purchased, returned, or exchanged.
  • Communications, including messages you send to customer support.
  • Device information, such as browser type, IP address, and device identifiers.
  • Usage information, such as pages viewed, links clicked, and interaction patterns.

How We Collect Personal Information

We collect personal information in several ways:

  • Directly from you when you place an order, contact us, subscribe, or otherwise submit information.
  • Automatically through cookies and similar technologies when you browse our site.
  • From service providers that support payments, analytics, fraud prevention, shipping, and customer support.
  • From partners, including marketing and advertising partners, where permitted by law.

How We Use Your Personal Information

We use personal information to operate and improve Polarys, including to:

  • Provide our services, process orders, fulfill shipments, and handle returns or refunds.
  • Improve site performance, product experience, and customer support.
  • Send relevant marketing and advertising communications, subject to your preferences and applicable law.
  • Protect our business and customers through security monitoring and fraud prevention.
  • Communicate with you about orders, service updates, and policy changes.
  • Comply with legal and regulatory obligations.

Cookies

We use cookies and similar technologies for essential site functions, analytics, and marketing. Essential cookies help the site work correctly. Analytics cookies help us understand site performance. Marketing cookies help us show relevant content and promotions. You can manage cookies through your browser settings. Blocking some cookies may affect site functionality.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • To Shopify and other service providers that help us run the store and fulfill services.
  • To marketing and advertising partners, where permitted by law and your settings.
  • With your consent, or at your direction.
  • Within our corporate group for internal operations and administration.
  • When required by law, legal process, or to protect rights, safety, and security.

We do not sell or share sensitive personal information without your consent.

Relationship with Shopify

Our store is hosted on Shopify, which provides the e-commerce infrastructure used to process orders and support store operations. You can read Shopify's consumer privacy policy here: https://www.shopify.com/legal/privacy.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those sites. Please review their policies before sharing personal information.

Children's Data

Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. For marketing in the United States, United Kingdom, and Australia, that means users under 18. In the United States, we also do not knowingly collect personal information from children under 13 in accordance with COPPA. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

Security and Retention

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, but we maintain reasonable protections. We retain personal information only as long as needed for the purposes described in this policy, including legal, tax, accounting, and dispute-resolution obligations.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights: access to personal information, correction, deletion, restriction of processing, portability, objection to certain processing, withdrawal of consent, and rights related to targeted advertising or the sale/sharing of personal information.

United States (including California): US residents may request access, correction, or deletion of personal information. California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, opt out of sale/sharing, limit use and disclosure of sensitive personal information, and receive equal service and pricing without discrimination for exercising rights.

United Kingdom: UK residents may have rights under the UK GDPR, including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent where processing is based on consent. UK residents also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Australia: Australian residents may have rights under the Privacy Act 1988 and Australian Privacy Principles, including rights to access and correction. You may also make a complaint to the Office of the Australian Information Commissioner (OAIC).

To exercise rights, contact us using the details below. We may need to verify your identity before processing certain requests.

International Transfers

Personal information may be transferred to and processed in the United States, where POLARYS SIMO LLC is based. Where required for UK or other international transfers, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

Complaints

If you have a privacy concern, contact us first so we can help resolve it. Depending on your location, you may also have the right to complain to your local data protection authority, including the ICO in the United Kingdom, the OAIC in Australia, or your state attorney general in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on this page with a revised date where appropriate.

Contact Us

If you have any questions about this Privacy Policy:

Email: support@polarys.shop
Phone: +1 505 123456
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Mountain Time
Response Time: We aim to respond within 1 to 2 business days.