Privacy policy

Last updated: August 26, 2026

Throughout this website, the terms "we," "us," and "our" refer to POLARYS SIMO LLC, doing business as "Polarys".

We operate this store and website, including related information, content, features, tools, products, and services, in order to provide you with an online shopping experience. Polarys is powered by Shopify, which enables us to provide the services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the website, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the website, we may collect:

  • Contact details such as your name, email address, phone number if you provide one, shipping address, and billing address.
  • Financial information needed for payment processing, such as payment confirmation and transaction details. Payment details are processed by secure payment partners.
  • Account information such as saved preferences and login-related details if you create an account.
  • Transaction information including products viewed, added to cart, purchased, returned, or cancelled.
  • Communications including information you provide when contacting customer support.
  • Device information such as browser type, IP address, device identifiers, and network information.
  • Usage information such as pages viewed, links clicked, and interactions with the website.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, subscribe, or otherwise provide information.
  • Automatically through your device when you visit or use the website, including through cookies and similar technologies.
  • From service providers that support payments, analytics, fraud prevention, shipping, customer support, and store operations.
  • From partners or other third parties where permitted by law and as needed to provide our services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing and improving the website. This includes processing payments, fulfilling orders, arranging shipping, facilitating returns and refunds, managing accounts, and improving the shopping experience.
  • Marketing and advertising. This includes sending marketing communications where permitted and showing relevant advertisements based on activity on the website. You can opt out of marketing emails using the unsubscribe link in our emails.
  • Security and fraud prevention. This includes authenticating accounts, protecting the checkout experience, and detecting possible fraudulent or illegal activity.
  • Communicating with you. This includes providing customer support and responding to inquiries.
  • Legal compliance. This includes complying with applicable law, responding to valid legal requests, and enforcing our terms and policies.

Cookies

Like many websites, Polarys uses cookies and similar technologies on the website. Cookies help power the store, remember actions and preferences, support checkout, improve the shopping experience, run analytics, and help us understand how customers interact with the website. For information about cookies used by Shopify to power Shopify stores, visit Shopify's Cookie Policy.

We may also allow service providers, analytics providers, advertising partners, and other third-party tools to use cookies or similar technologies on the website where permitted by law. These technologies help us operate the website, measure performance, improve services, and provide more relevant products, services, or advertising on Polarys and other websites.

Most browsers accept cookies automatically, but you can use your browser settings to remove or reject cookies. Removing or blocking cookies can affect the website experience and may cause some features, including cart, checkout, preferences, or general store functionality, to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

  • With Shopify and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners to provide marketing services, analytics, advertising measurement, and relevant advertising where permitted by law. Depending on where you live, you may have the right to direct us not to share certain information for targeted advertising or similar purposes.
  • When you direct, request, or consent to disclosure, such as when using third-party features.
  • For legal or business purposes, such as complying with legal obligations, responding to valid legal requests, enforcing our terms, protecting our rights, or in connection with a business transaction.

Relationship with Shopify

The website is hosted by Shopify, which collects and processes personal information about your access to and use of the website in order to provide and improve its services. Information you submit through the website may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.

Shopify may also process information about your interactions with our store in connection with features and services provided by Shopify. For processing performed by Shopify, Shopify may be responsible for responding to certain requests concerning your personal information.

To learn more about how Shopify uses personal information and the privacy choices available for information processed by Shopify, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The website may contain links to websites or platforms operated by third parties. If you follow links to websites that are not operated or controlled by Polarys, we recommend reviewing their privacy and security policies. We are not responsible for the privacy or security practices of third-party websites.

Children's Privacy

The website is not directed to individuals under 18 years old or the applicable age of majority. Polarys does not knowingly collect personal information from individuals who are not eligible to use the website under our Terms of Service.

Security and Retention

We use Secure Sockets Layer (SSL) encryption technology and commercially reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction. However, no internet transmission, website, or storage system can be guaranteed to be completely secure. We recommend that you do not send sensitive information to us through unsecured channels.

We retain personal information for as long as needed to provide services, fulfill orders, support customer requests, maintain business records, comply with legal obligations, resolve disputes, enforce our policies, or complete the other purposes described in this Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may apply only in certain circumstances and may be subject to exceptions under applicable law:

  • Right to access or know: You may have the right to request access to personal information we maintain about you.
  • Right to delete: You may have the right to request deletion of personal information we maintain about you.
  • Right to correct: You may have the right to request correction of inaccurate personal information we maintain about you.
  • Right to portability: You may have the right to receive a copy of certain personal information we maintain about you.
  • Advertising and data-sharing choices: Depending on applicable law, you may have rights concerning certain uses or disclosures of personal information for targeted advertising or similar purposes.
  • Managing communication preferences: You may opt out of promotional emails at any time using the unsubscribe link included in those emails. We may still send transactional messages concerning orders, account activity, customer service, or other non-marketing matters.

You may exercise applicable privacy rights through any privacy controls made available on our website or by contacting us at support@polarys.shop with the subject line "Your Privacy Choices."

We will not discriminate against you for exercising privacy rights available under applicable law. We may need to verify your identity before processing a request, as permitted or required by law.

For privacy rights concerning personal information processed directly by Shopify, you may also use the Shopify Privacy Portal.

International Transfers

Your personal information may be transferred, stored, and processed outside the state or country where you live, including in countries where Shopify, our service providers, fulfillment partners, or other service providers operate.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to contact an applicable privacy regulator or authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights: