Shipping policy
We move each order through the process with care, so it reaches you cleanly and without friction.
Shipping Coverage
We currently ship to the United States, the United Kingdom, and Australia. We do not ship to other destinations at this time.
Shipping Costs
Free standard shipping on every order, with no minimum. No handling fees. No surcharges.
If shipping promotions ever change, they will be stated on this page before order placement.
Order Processing Time
Orders are processed within 1 to 2 business days, Monday through Friday. Orders placed after 5:00 PM MT or on weekends and US public holidays will be processed on the next business day.
Delivery Time
- Order cutoff time: 5:00 PM MT
- Order handling time: 1 to 2 business days
- Transit time: 7 to 12 business days
- Total estimated delivery time: 8 to 14 business days
Delivery times are estimates and may vary due to carrier delays, weather, remote addresses, or events outside our control.
Carrier Services
We work with trusted carriers including USPS, Royal Mail, and Australia Post depending on the destination. The carrier and tracking number will be in your shipping confirmation email.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Delivery Issues
If your shipment is delayed, lost, or arrives damaged, contact us and we will help resolve the issue.
Shipping Information Accuracy
Please provide a complete and accurate shipping address at checkout. Address changes after dispatch cannot always be made.
Failed and Undeliverable Deliveries
If delivery fails because of an incorrect address provided by the customer, refusal of delivery, or failure to collect from a carrier pickup point, the customer is responsible for any return and reshipping costs.
Customs and Duties
For US orders, no import duties apply. For UK and Australian orders, your package may be subject to import duties, taxes, or fees levied by your local authority. These charges are the recipient's responsibility and are not included in the order total. We recommend checking with your local customs office for details before ordering.
Returns and Damaged Orders
Return eligibility and refund handling are detailed in our Return & Refund Policy. The return window is 30 days from delivery.
Contact Us
If you have any questions about this Shipping Policy:
Email: support@polarys.shop
Phone: +1 505 123456
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Mountain Time
Response Time: We aim to respond within 1 to 2 business days.