Shipping policy
Last updated: August 25, 2026
At Polarys (https://polarys.shop), we aim to provide clear and reliable shipping information for orders within the United States. Please review the details below before placing your order.
Shipping Coverage
We only deliver to addresses in the United States.
Shipping Costs
We offer free US shipping on every order with no minimum order requirement. Any change to shipping cost or coverage will be disclosed on this page and displayed at checkout before the order is placed.
Fulfillment
Polarys works with professional third-party fulfillment partners who prepare and dispatch all orders. Orders are delivered to customers in the United States through established carrier networks.
Orders containing multiple products are consolidated and shipped together in one package. We do not intentionally split a single order into multiple shipments. Shipment is completed once all items in the order are available and ready for dispatch.
Tracking details are provided in the shipment-confirmation email after the order has been dispatched.
Every order is delivered on a fully duties-paid basis: no customs duties, import taxes, or customs-processing charges apply for you. You will not be asked for any additional payments at checkout or upon delivery. If a carrier ever requests an unexpected payment, contact us before paying so we can review the shipment.
Order Processing Time
Orders are processed within 1 to 2 business days (Monday to Friday). Orders placed after 5:00 PM Eastern Time (ET), on weekends, or on US public holidays will be processed the next business day.
Delivery Time
All times shown are in Eastern Time (ET).
Estimated delivery times are as follows:
- Order cutoff time: 5:00 PM Eastern Time (ET). Orders placed after this time will be processed the next business day.
- Order handling time: 1 to 2 business days (Monday to Friday).
- Transit time: 7 to 12 business days (Monday to Friday).
- Total estimated delivery time: 8 to 14 business days.
Total delivery time is 8 to 14 business days. Carrier delays, weather, remote addresses, logistics availability, or events outside our control extend delivery beyond this window.
Carrier Services
USPS is the final-mile carrier for Polarys orders delivered in the United States.
Tracking details become active after dispatch and are updated as your shipment moves through the carrier network.
Order Tracking
Once your order ships, you will receive a shipping-confirmation email with tracking details. You can also use our Track Order page or contact us with your order number if you need help checking an order status.
Delivery Issues
If your shipment is delayed, lost, damaged during transport, or cannot be delivered, contact us at support@polarys.shop with your order number so we can review the shipping issue.
If an item arrives defective, incorrect, materially different from its description, or missing from the delivered package, contact us at support@polarys.shop and review the related terms in our Refund Policy.
Delivered but Not Received
If tracking confirms that your package was delivered but you have not received it, first check the delivery area, mailbox, parcel locker, front desk, household members, neighbors, and any delivery notice left by the carrier.
Once a carrier records an order as delivered, final delivery confirmation is handled through the carrier's delivery record. If the package still cannot be located, we recommend contacting the assigned carrier to open a formal non-delivery or missing-package claim and requesting a claim reference number.
If theft is suspected, you may also file a police report. Contact us at support@polarys.shop with your order number, tracking number, carrier claim reference, and any related report details so we can review the available information.
Polarys is unable to issue a refund or replacement for a package that the carrier confirms as delivered unless the carrier formally acknowledges a delivery error after completing its investigation.
Shipping Information Accuracy
Please provide a complete and accurate shipping address at checkout. Address-change requests are accepted before the shipment-confirmation email is issued. A change is completed only after Polarys confirms it in writing. After shipment, the original delivery address remains in effect unless the carrier confirms a correction. Order change and cancellation timing is explained in our Refund Policy.
Failed and Undeliverable Deliveries
If a carrier cannot deliver a package, it is returned to sender after the carrier's holding period. Contact us with your order number as soon as you become aware of a returned shipment so we can review the shipment status together.
Once the returned package reaches us and passes inspection, we will send you a replacement at no additional cost. If you prefer a refund instead of a replacement, an eligible refund will be issued without a restocking fee after the returned package is received and inspected. We do not deduct the original shipping cost, carrier return-to-sender charges, handling costs, or brokerage charges from these refunds.
Return-to-sender orders are handled as described in our Refund Policy.
Returns and Product Issues
Return eligibility, refund handling, product defects, incorrect items, misdescribed items, and missing-item cases are detailed in our Refund Policy.
Contact Us
If you have any questions about this Shipping Policy:
Email: support@polarys.shop
Phone: +1 (575) 237-2005
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (ET)
Response Time: We aim to respond within 1 to 2 business days.